For service & IT teams
WoorkService is a full service desk: incidents, requests, changes, and problems with SLA tracking, a self-service catalog, a CMDB, and GRC, plus AI triage agents, without the weight of legacy ITSM.
Legacy service platforms take an army to configure and a budget to match, for features most teams never turn on.
Requests pile up in an inbox with no triage, no priority, and no clock, so the important ones slip.
Every request is an email or a tap on the shoulder. There's no catalog, no status, and no deflection.
Modern service management
WoorkService is a real ITSM app on the platform, ticketing, SLAs, catalog, CMDB, and GRC, with AI agents to triage the load.
Incidents, service requests, changes, and problems, with assignment rules and routing built in.
Response and resolution SLAs per policy, with breach tracking and escalation before the clock runs out.
A self-service storefront where requests kick off fulfillment flows, not another email thread.
Track assets and their dependencies, so you know what a change or outage actually affects.
Risk register, control testing, and audit findings, plus customer-satisfaction surveys on resolved tickets.
AI agents auto-triage, escalate, and survey, and a self-service portal lets people submit and track requests.
AI agents
Agents that triage, answer, and escalate so your team handles the hard cases, not the routine ones. Ship-with agents, plus your own.
Classifies, prioritizes, and routes incoming tickets the moment they land.
Sends satisfaction surveys on resolved tickets and logs the score.
Answers common questions from the knowledge base before a human is needed.
Watches SLA clocks and escalates at risk of a breach, before it happens.
Every agent is tracked and governed: each run is logged and costed in the Command Center, with permission sets, spend and blast-radius limits, human-in-the-loop approvals, and red-teaming in the Security Lab. Deploy these, or build your own in the Agent Builder.
Log, prioritize, and resolve incidents with SLA clocks and automatic escalation.
Publish common requests so people order what they need and a flow fulfills it.
Track changes and root-cause problems with the right approvals and links to affected assets.
Keep a clean map of assets and relationships to speed up impact analysis.
Maintain a risk register, test controls, and track audit findings in one place.
Let agents route the routine and answer from the knowledge base, so humans handle the hard cases.
Describe an app; Woork builds the data model, UI, flows, and agents.
Configurable, governed agents that run on your data and schedule.
Tenant isolation, audit trails, and human-in-the-loop by default.
How Woork stacks up against legacy platforms and AI app builders.
Talk to us
Tell us what you're building. We'll show you Woork on your own use case, apps, agents, and integrations, governed by default.
Not a canned demo. We'll stand up your use case on the platform so you can see the real thing.
You'll speak with someone who can actually architect it, forward-deployed, hands on the keys.
See how fast a governed, enterprise-grade app ships, days, not months.
Prefer email? hello@dowoork.com