Field Service

Every job, every asset, every promise in the contract.

Work orders, appointments, technicians, and the assets they service, with contract SLAs on the record and a portal where customers watch their own jobs instead of calling dispatch.

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Dispatch operations.

Work orders from New through Completed, with the Emergency repair and the Cannot Complete both visible by status, not buried
Appointments with arrival windows, morning, afternoon, evening, from Scheduled through On Site to Completed, including the Missed one that needs a reschedule
Technicians with skills, certification levels, and territory, so who-can-take-this is a lookup, not a group text
Jobs per technician and monthly completed volume on the dashboard, drillable

Assets, contracts, and parts.

Customer assets with serial numbers, install dates, and warranty end, so "is this covered" has an answer on the record
The down walk-in cooler and the degraded rooftop unit surfaced by asset status
Service contracts with SLA response hours and annual value, Pending Renewal and Expired flagged by status
Parts with quantity on hand and reorder points, so the stockout shows up before the truck roll fails

Job records that hold up.

Job checklists on the work order: diagnose, quote approval, parts ordered, repair, QA signoff
Site photos and inspection reports attached to the job they belong to
Dispatcher notes threaded on the work order, so the handoff between shifts reads itself

A customer portal. Their jobs, and nothing else.

Customers watch their own service instead of calling dispatch.

Their upcoming appointments with arrival windows
Their open work orders and asset status
A thread for confirmations and quote approvals

What they see

Their upcoming appointments and arrival windows
Their open work orders and assets under service
A thread for confirmations and quote approvals

What they never see

Your technicians
Your parts and stock
Your other customers

Who it's for.

Dispatcher

What hurts: the day is triage.

What they get: emergencies, SLA clocks, and who's available sit on one screen.

The job history is on the record, not in the last dispatcher's head.

Service manager

What hurts: contract renewals sneak up and unprofitable accounts hide.

What they get: renewal status and contract value by type are on the dashboard, jobs per technician right next to them.

Nothing sneaks up.

Operations owner

What hurts: customers call for status because they can't see anything.

What they get: they sign in and see the Tuesday morning window.

And approve the quote in the thread.

Dispatch Copilot

Helps assign the right technician by territory, skills, and availability, triages emergency work orders, flags SLA risk on contracts, and spots assets with repeat failures.

Grounded only in your accounts, jobs, technicians, and contracts. It never invents data.

Installed as one package, demo-ready on arrival.

Every app on this page ships as a Woork package: the objects, tabs, dashboards, portals, security rules, and AI agents, exported from a running app and installed into your org in one operation. Packages include a working sample dataset, records with their relationships intact, the note threads, checklists, and document lists that make the app feel lived-in, so the first login is a guided tour, not an empty screen. Wipe the sample data when you're ready and keep the app.

Why Woork for Field Service.

Dispatch, assets, contracts, and parts on one data model, not a scheduling tool bolted to a spreadsheet
SLA commitments live on the contract record next to the jobs they govern
Job documentation that survives the truck roll: checklists, photos, threads
A customer portal with real record-level security, each account scoped to their own
Installs as a package with working sample data

All industries

Explore related

Manufacturing

Work orders, quality and CAPA, machines, and sales agreements.

Procurement

Source to pay, supplier portal, and 3-way match.

For Operations

Run recurring work with governed agents and flows.

Talk to us

Let's Woork together.

Tell us what you're building. We'll show you Woork on your own use case, apps, agents, and integrations, governed by default.

See it on your data

Not a canned demo. We'll stand up your use case on the platform so you can see the real thing.

Talk to an engineer, not an SDR

You'll speak with someone who can actually architect it, forward-deployed, hands on the keys.

Prompt to production

See how fast a governed, enterprise-grade app ships, days, not months.

Prefer email? hello@dowoork.com