Customer Support

Every case handled, nothing falls through.

Cases flow into work queues with SLA timers running from the first message, whether it comes in by email, chat, or a live phone call, and the right knowledge base article surfaces before an agent opens the ticket.

Talk to us See how it works

One queue, every channel.

Queue workbench with SLA countdown and auto-assignment across email, chat, and phone
Customer history, prior cases, and the knowledge base on one screen
SLA breaches surface red on the queue, not in a report three days later
CSAT survey sent and scored automatically the moment a case closes

A voice agent that knows when to hand off.

The AI answers the phone, but a human is one step away the moment it matters.

Answers inbound calls and verifies the caller before sharing anything
Hands off to a person with a warm or cold transfer at any point
A live whisper channel lets a supervisor coach the AI mid-call, heard by the agent, never by the caller
Live transcript and controls in a supervisor console

Who it's for.

Support Teams

What hurts: the right answer lives in five tabs and last week's chat.

What they get: cases, knowledge base, and customer history sit on one screen, whether a ticket came in by phone or email.

Queue rules route work before anyone asks who's next.

Support Leaders

What hurts: SLA misses show up in a report three days late.

What they get: breaches show up red on the queue, and you can watch live calls and whisper guidance mid-conversation.

CSAT rolls up automatically.

Support Voice Agent

Answers inbound calls, verifies the caller, drafts case replies, and pulls the right knowledge base article onto the ticket. A supervisor can whisper guidance it hears mid-call and take a warm or cold handoff at any point.

Grounded in your cases, knowledge base, and customer records. Inbound and transfer only. Sentiment is scored and shown to a human, not acted on automatically.

Installed as one package, demo-ready on arrival.

Every app on this page ships as a Woork package: the objects, tabs, dashboards, portals, security rules, and AI agents, exported from a running app and installed into your org in one operation. Packages include a working sample dataset, records with their relationships intact, the note threads, checklists, and document lists that make the app feel lived-in, so the first login is a guided tour, not an empty screen. Wipe the sample data when you're ready and keep the app.

Why Woork for Customer Support.

Cases, SLAs, knowledge base, and CSAT on one data model, phone included
A voice agent with real human handoff and supervisor whisper, not a dead-end phone tree
SLA timers you can see before they breach, across every channel
CSAT scored automatically on close and rolled up for leaders
Installs as a package with working sample data

All industries

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For Service

The customer-support team's day, run on governed agents and flows.

HR & People Ops

Onboarding, time off, recruiting, and performance in one app.

Trust & Security

Tenant isolation, audit trails, and human-in-the-loop.

Talk to us

Let's Woork together.

Tell us what you're building. We'll show you Woork on your own use case, apps, agents, and integrations, governed by default.

See it on your data

Not a canned demo. We'll stand up your use case on the platform so you can see the real thing.

Talk to an engineer, not an SDR

You'll speak with someone who can actually architect it, forward-deployed, hands on the keys.

Prompt to production

See how fast a governed, enterprise-grade app ships, days, not months.

Prefer email? hello@dowoork.com