Healthcare Ops
Woork Healthcare Ops runs the parts of a healthcare organization that live between the patient and the clinic, self-service scheduling, referral tracking, prior authorization, provider credentialing, and care coordination, on one platform, with a real member portal and AI agents doing the follow-up work. No clinical charting, no PHI storage beyond demographics and coverage. Just the operations that keep patients moving through care without falling through the cracks.
Member Portal
Real, working login, patients sign into their own self-service portal, scoped so each person sees only their own records, nothing else.
Book in-person, telehealth, or phone appointments with instant confirmation.
A visual progress bar from Submitted to Scheduled to Completed, always current.
Threaded, read-tracked conversations with the care coordination team.
Every record a patient sees is the exact record their care team sees, no out-of-sync second copy.
Referrals, Prior Auth & Provider Network
Prior authorization, referral hand-offs, and provider credentialing in one place, with the decision history and cycle-time reporting that make bottlenecks visible instead of anecdotal.
Approve, deny, and appeal in one queue, with reviewer notes captured on every decision.
Referring-to-receiving hand-offs with cycle-time reporting, so slow referrals show up in the data.
License verification, expiration tracking, and a multi-stage approval flow before a provider sees a patient.
Specialty, location, and credentialing status at a glance.
Care Coordination
A condition area, a goal, and the concrete tasks underneath it, not a single flat to-do list. With automatic care-gap flagging when a plan goes quiet.
Condition, goal, and task hierarchy, assigned to specific care team members.
Open, in progress, completed, or overdue, with automatic care-gap flags.
Payer, plan, copay, and remaining deductible sit alongside the plan, so cost isn't a surprise mid-treatment.
When a plan stalls, the coordinator hears about it before it becomes a missed visit.
Prior Authorization
Approve, deny, and appeal from one workbench. Every decision keeps its reviewer, its notes, and its history, so an appeal starts from the record, not from memory.
The whole authorization lifecycle in a single queue, not scattered across inboxes.
Reviewer notes on every approve, deny, and appeal, retained for audit.
See where authorizations slow down, by payer and by procedure.
Record-level security means reviewers see only the cases they own.
AI Agents
Bounded jobs, scheduling, task-chasing, first-line support, with a hard line where anything clinical goes to a human, every time.
Reads an incoming intake or referral, verifies insurance eligibility, and books the appointment automatically.
Walks every active care plan's task list, flags anything overdue, and surfaces care gaps before they become missed visits.
Answers scheduling, referral, and billing questions over secure messaging instantly, and hard-routes anything with a symptom or clinical concern to a human nurse, no exceptions.
Why Woork for Healthcare Ops
A real patient login your team can show right now, not a roadmap slide.
Built for the operations layer on purpose, no chart migration project, no HIPAA scope creep into diagnosis data.
Portal, workflow, and care coordination in one place, the pieces that usually mean three vendors and three logins.
AI handles scheduling, task-chasing, and first-line support, and anything clinical gets a human, not a guess.
Talk to us
Tell us what you're building. We'll show you Woork on your own use case, apps, agents, and integrations, governed by default.
Not a canned demo. We'll stand up your use case on the platform so you can see the real thing.
You'll speak with someone who can actually architect it, forward-deployed, hands on the keys.
See how fast a governed, enterprise-grade app ships, days, not months.
Prefer email? hello@dowoork.com